TIPS Certification Practice Exam 2025 - Free Training for Intervention ProcedureS Practice Questions and Study Guide

Approaching an intoxicated guest who is being disruptive requires a careful and considerate method. Politely asking them to calm down and explaining the need for them to leave is the most effective strategy. This approach not only acknowledges the guest's current state but also shows respect for their dignity, thereby helping to de-escalate the situation.

By engaging with the guest in a calm and respectful manner, the server can communicate the impact of their behavior on others and the establishment. This method encourages cooperation and may lead to a more positive outcome, as it allows the guest to save face while addressing the need for them to leave. It emphasizes the importance of maintaining a safe and enjoyable environment for all patrons.

The other options may not address the situation effectively. Ignoring the behavior could lead to further disruptions or safety concerns. Simply telling the guest they cannot drink anymore might provoke resistance and does not provide a clear rationale for their departure. Lastly, calling for staff assistance without engaging with the guest may leave the guest feeling alienated and could escalate the situation instead of calming it.